Subscribers

Written By Spandana Patnam (Administrator)

Updated at December 17th, 2025

Gives a list of subscribers along with their email addresses and subscriber created date and status. The subscriber who has at least one active subscription would be termed as an active subscriber here. 

Subscriber details including the list of subscriptions, their status, create date and end date, payment gateway, and so on can be viewed by clicking on the subscriber’s profile. 

Canceling a subscription means that the subscriber would not be able to access the content after his current active subscription expires. 

Refunding can be done by clicking on the refund subscription button present.


 Release Notes: March 23rd, 2023

Phone Number Subscriptions: Along with email, AccessType can now accept and capture the mobile numbers associated with the subscriber. This is to cater to people in countries like India, Bangladesh etc. mostly from rural regions, and some even from urban regions, who prefer signing in with their phone number over email.

Note: Login via phone number must be supported at the front end to enable users to signup and purchase subscriptions using their phones. 

Highlights

- Import/export subscriptions with phone number identity. 
- Search subscribers using phone number

        - select the “phone_number” option
        - enter the number in the search field
 



- Phone number will now be visible in “Subscriber Profile”


- Identify subscribers by their phone number under Groups and Plans Attempts and Pay per Asset Attempts as well: 
 


New Subscribers: Anyone who has bought a subscription for the first time in his lifetime from the publisher's website is referred to as a new subscriber.

Active Subscribers: This tile will show the data of the subscribers with at least one active subscription for the selected interval.

Inactive Subscribers: This will only show the subscribers with no active subscriptions for the selected interval. However, the total number of subscribers can be more.

Subscriber: Anyone who has bought a subscription at least once in his lifetime from the publisher's website, is referred to as a subscriber.

Recurring Subscription: A subscription that repeats its cycle every set no of days is referred to as a recurring subscription. Subscribers are charged periodically at the end of every cycle.

One-time subscription: A subscription that only occurs once for a set period of time is referred to as a one-time subscription. Subscribers are charged only once when the subscription is bought.

Subscribers: This graph will show the no of subscribers in a given interval. The publishers would be able to filter based on Active, Inactive, New, or Total.


 

Capture note & amount paid for manual subscription

In case of manual payment done through Cheque, DD or Hard Cash towards a subscription plan, a note can be added manually while creating a subscriber with the details of the plan, currency and the amount paid.